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eCommerce Delivery Manager in Huntersville, NC at American Tire Distributors

Date Posted: 7/4/2018

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The primary and ultimate responsibility of the eCommerce Delivery Manager is to plan, coordinate, and supervise all activities related to the design, development, and implementation of ATD’s eCommerce software applications. The eCommerce Delivery Manager is also responsible for upgrading existing systems and applications as required. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical business applications software and related systems.

Primary Responsibilities:

  • Works with Director of eCommerce to develop strategic plans and works with development teams to implement these plans for the eCommerce Suite of Products
  • Motivates, manages and develops direct reports in accomplishing key eCommerce strategy goals
  • Involved throughout all stages of a product family’s lifecycle including management of timelines for gathering business requirements, interaction planning, creative, development, QA and deployment
  • Works collaboratively with ATD Core IT team on all associated initiatives
  • Manages eCommerce resources to ensure that enhancement and process improvements are delivered accurately and efficiently
  • Oversees coordination between eCommerce team and various Business teams to ensure that site functionality and content is presented as required
  • Provides support for organizational and customer readiness including training and communication for any site enhancements or changes
  • Drives development of analytics reports to analyze and manage KPIs that drive efficacy and end user usage of site features
  • Delivers enhancements and process improvements by the expected date and in such a way that the organization and customers are prepared for these enhancements
  • Delivers eCommerce initiatives that are designed and implemented such that expected business benefits are realized
  • Recommend features and enhancements that lead to upward trends in various conversion points across eCommerce web properties
  • Successful development of employees for their growth at ATD
  • Manage and coordinate the delivery of Web based application services to be delivered from external parties. Ensure internal standards are met and that delivered products adhere to infrastructure requirements and approaches.
  • Management of the internal development process to ensure quality code is developed and delivered on time and within budget following established best practices and standards.
  • Execute ownership of the entire SDLC and manage this process utilizing ATD’s software development toolset.
  • Management of the change process to include proper application documentation.
  • Coordinate with internal groups such as Operations and Quality Assurance and other Application Development teams to ensure the ongoing viability, performance and relevance of the application.
  • Manage the staff level and skills mix of the project to support the development of the application in a timely and cost effective manner.
  • Review development requests and accurately estimate project resources and duration.
  • Mentor team members to help them improve the quality and timeliness of their development efforts.
  • Refactoring and evolution of existing applications to leverage enterprise level software services with regards to Application Server and SOA services and to consolidate OLTP functions towards back office ERP suite.
  • Establish a clear, concise communications methodology for application delivery services to project stakeholders.
  • Delivery of milestones on or prior to their stated or currently approved due dates 97% of the time.
  • Delivery of milestones or projects within 10% of estimated budget
  • End user satisfaction > 98%
  • Effective utilization of the change management process
  • Ability to understand the software needs of a large variety of business processes
  • Effective selection of development and deployment tools

Key Partners (Positions):

  • eCommerce Team
  • Technical Team
  • Marketing, Merchandising, Product Administration and other Business Partners
  • Other partners as required by position
  • ATD Customers and Partners
  • Other IT team members
  • Other partners as required by position

Experience(s) that Best Prepares You: 

  • Education:  Minimum associate’s degree; bachelor’s degree from four-year College or University preferred.
  • Professional Experience:  Minimum of 8+ years IT experience implementing and supporting business applications across various platforms with 3+ years of managing a department.  5+ years of eCommerce experience; Product Management experience required; Hybris experience preferred; Tire Distribution experience preferred
  • Such alternatives to the above qualifications as the Company, in its discretion may find appropriate and acceptable.

Key Competencies:

  • Demonstrated ability in managing technical, strategic, and creative development
  • Possesses a business-strategy and marketing orientation
  • Demonstrates keen awareness of market needs
  • Demonstrated success working in a cross-functional environment of vendors, stakeholder groups, peer business units, and executives
  • Demonstrated experience in web analytics, interpreting data and using data to drive decision making
  • Committed to customer service and satisfaction
  • Displays strong communication and project management skills
  • Proven record of managing resources for upward development
  • Complete familiarity with JEE application development using industry leading frameworks and standards.
  • Familiarity with Oracle technologies such as Oracle eBusiness, Weblogic Application Server, SOA development suite.
  • Familiarity with modern IDE development tools such as Eclipse, Oracle jDeveloper.
  • Familiarity with mobile platforms such as iOS and Android.
  • Familiarity with ZEND Server and associated development tools and frameworks is a plus.
  • Strong technical skills in Oracle WebLogic Portal, and MySQL/SQL Server/Oracle databases, Solr
  • Strong understanding of web analytics and the Google Analytics platform
  • Must have a strong understanding of source code management technologies (JIRA, etc.)
  • Demonstrated ability to build and maintain strong working relationships and partnerships outside of own work unit
  • Strong people management capability
  • Forward thinker who defines new processes and motivates others to achieve business results
  • Must be able to work effectively at all levels in an organization
  • Excellent verbal and written communication skills; ability to target messages to suit different audience needs
  • Project Management experience
  • Broad knowledge of technology trends

Physical Demands/Work Environment/Travel Requirements:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment:  While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.
  • Travel required: 10%

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the Company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R06019